HELP
Support
Need a hand? Email us at support@supapod.app and we’ll get back to you as soon as we can.
Pairing & connecting your pod
Open the app, go to Connect, and make sure Bluetooth is on. Your pod syncs recorded sessions over Wi‑Fi once you’re back in range — you don’t need to stay connected over BLE during a session.
Pod rental & billing
The SupaPod tracker is a monthly rental billed securely through Stripe. You can view or cancel your subscription from your account’s payment settings in the app, or on the website at Cancel contracts here — receipts and billing history are managed by Stripe, not stored on our servers.
If you cancel, please return the pod using the instructions we email you; connecting to the app requires an active or trialing rental. Full details are in our Terms & Conditions.
Orders & shipping
Order and shipping questions (wrong address, delayed delivery, damaged item) — email support@supapod.app with your order confirmation and we’ll sort it out.
Signing in
You can sign in with email, or with Apple or Google. All sign-in methods are handled securely; we never see or store your Apple or Google password.
Connecting Strava
From a session summary, tap Upload to Strava to connect your account (first time only) and share that session. Nothing is sent to Strava until you choose to upload, and you can disconnect anytime from your profile.
Account & data
You can delete your account and all associated data at any time from the Personal Info section of your profile. See our Privacy Policy for details on what we collect and how it’s used.